Frequently Asked Questions
Everything you need to know about shopping with Unze London
What is the standard delivery timeframe for orders?
Standard delivery typically takes 3-5 working days within the UK. For international orders, shipping times vary between 7-14 working days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all tags attached. Please note that for hygiene reasons, certain items like earrings and hosiery cannot be returned.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website where you can monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Clearpay for eligible customers.
Are your shoe sizes true to size?
Most of our footwear follows standard UK sizing. However, fit can vary by style. We recommend checking our detailed Size Guide located on each product page to ensure the perfect fit.
Do you offer international shipping?
Yes, Unze London ships to over 100 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of the parcel.